You might have noticed that we work a little differently to most clothing companies. For one, we are way more obsessed with sharks than we reasonably should be. Also, each of our collections is made up of products that have a mix of selling conditions – some are staples, some are limited, some are made to order and some are presale. Here’s our little breakdown of what each of those terms means for you:
These are the pieces that will always be there for you, like that one friend who brings freshly baked cupcakes right when you need them most. When a Staple piece is sold out, we will restock it at some point in the future. You can sign up to get restock notifications on these products – just go to the product page, select your size in the drop down menu and follow the steps from there.
MADE TO ORDER (MTO)
Made to Order products are also Staples, but you don’t need to wait for a restock on these – you can nom them whenever you like. After you place your order, we will make your item just for you, which takes around 10 business days.
* Please note: this does not mean we can make custom sizing or prints on these products. If you bought other gear in the same order as your MTO piece, your entire order will be put on hold until your MTO item is ready to ship.
These pieces are guaranteed to be available for 48 hours from the time they are released – if you buy in that timeframe, it’s all yours. At the end of the 48 hour period, any remaining stock will become Limited. At that point, we begin making your order, which takes around 10 business days. If you want to count down the days until you get your gear (totally understandable), check the description on the product page – we always put the expected shipping date there.
* Please note: If you buy other gear in the same order as your 48HR piece, your entire order will be put on hold until your 48HR item is ready to ship.
Limited products are here for a good time, not a long time. We only have a certain number of these pieces available and once they are gone, they are gone. These are the super hot pieces that are made that much more special by their rarity – you’re not going to be one of thousands wearing the exact same thing. Limited pieces are pre-produced, so they are ready and waiting in our warehouse on release day. They will be sent out by our packing ninjas as quickly as possible following a release.
Presale pieces are also limited, so the same deal applies – we only have a certain number of these available, and once they are sold out, they are gone forever. The big difference here is that Presale pieces have not been made yet – this process takes around 10 business days from the release date. As with 48HR products, we always put the expected shipping date on the product page, so check there if you’re not sure when your shiny gear will be heading your way.
* Please note: If you buy other gear in the same order as your PRESALE piece, your entire order will be put on hold until your PRESALE item is ready to ship.
FUN TIMES FRIDAY (FTF)
Fun Times Friday is the best way to kick off a weekend! Every so often, we bring back an in-demand piece, or release a brand new piece, and make it available on a designated Friday (AEST). Usually, Fun Times Friday pieces are made available for the whole weekend – if you purchase in that timeframe, it’s all yours, but they are ONLY available for that weekend. At the end of the weekend sale period we begin making your orders. This process takes around 10 business days and we will let you know the expected shipping date on the product page.
(Very occasionally, Fun Times Friday products will be Limited – so we will only have a certain number available, and once they are sold out, they are gone forever. This is usually due to the pieces being made from limited fabrics. We will give you plenty of advanced warning so you can prepare your ninja strategy.)
* Please note: If you bought other gear in the same order as your FTF piece, your entire order will be put on hold until your FTF item is ready to ship.
Every so often, we send an archaeologist into the deep depths of our warehouse to seek out hidden gems. And they will return, dusty and triumphant, with gear we thought was gone forever. We call these ‘Museum’ pieces – Limited pieces that were previously sold out. We make these available to purchase one last time – often there will only be one or two available in specific sizes, so it is your last chance to get hold of a dream piece! Museum items are not able to be returned (unless they are faulty) so please choose your styles and sizes carefully!
19749 Dearborn St.
Chatsworth, California 91311
Phone: +1 (818) 351-7181